Return & Refund Policy

At Homlush, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We accept return requests within 7 days of the delivery date.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging and all accessories.

• Not be damaged due to misuse, negligence, or improper handling by the customer.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return unless they arrive damaged or defective:

• Personal-use electronic accessories after use.

• Products damaged due to customer misuse.

• Clearance or promotional sale items (unless received damaged or incorrect).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photos or a short video showing the issue.

After verification, we will arrange a replacement or refund at no additional cost.

Change of Mind

Returns based solely on a change of mind are accepted only if:

• The product has not been used.

• The product remains in its original packaging.

• The return request is submitted within the 7-day return period.

Return shipping charges for change-of-mind returns are the customer's responsibility.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days.

For Cash on Delivery (COD) orders, approved refunds will be transferred to the customer's provided bank account or mobile wallet.

Exchange Policy

We gladly replace products that are:

• Damaged during delivery.

• Defective.

• Incorrectly shipped.

Exchange requests must be submitted within 48 hours of delivery.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation is no longer possible. Customers may instead request a return if eligible under this policy.

Return Shipping

If the return is due to our mistake (wrong, defective, or damaged item), Homlush will cover the return shipping cost.

If the return is requested for any other eligible reason, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: homlush.pk@gmail.com

We aim to respond to all inquiries within 24 business hours.